FAQ
Why should I outsource my IT?
By outsourcing your IT department you can;- Benefit from Expanded Knowledge Base- Having an IT professional from an outside source brings a wealth of knowledge from many different backgrounds.
- Remote Monitoring Cuts Time and Expense- If one of your PC’s or Laptop’s doesn’t work, using remote technology, our IT experts can log into their system from their location and help your employee
- Have access to our helpdesk 24 x 7 x 365 whether you’re in the office early morning or late at night and you need help we are always readily available.
- You can concentrate on your business whilst, we concentrate on your IT issues, which allows you to focus on your business.
- You spread your risks while avoiding the potentially high costs of chasing technology. Instead of needing to do that, you can take advantage of Netstars investments in the latest cutting-edge technology.
What locations do you cover?
We mainly cover the London and Essex area however we have the capability and team to support any office anywhere in the U.K. and the world.
Can Netstar support our overseas offices?
Yes we have the resources to support any of your offices whether it’s in LA, Lisbon, Paris or Prague.
If I need support how will I contact you?
There are three ways in which you are able to contact us,
- Call us on 0208 514 8877
- Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
- Log a ticket via our client portal
Do you support smartphones as well?
Yes we support all hardware and software, which includes all smartphones such as iPhones, BlackBerry and Androids
I already have an IT Department why do I need your services?
Even though you currently may have an IT department that doesn’t mean that they are working over full capacity and may need some assistance with their workload. Our staff can guide them to help your business with various best practices and to ensure they have the best possible solution to your problem.
What if there are only certain services I need and some I don’t in your package?
We are able to support any business for whatever they require, for further information about your businesses bespoke package, contact our sales team for more information.
How easy is it to add a user to my account?
To add another user, just send us an email, give us a call or log a ticket and we can get your extra user added as simple as that
I would like to outsource my IT support; however I want to know that at the end of the month I am not faced with an outrageous bill?
We guarantee that you will know your bill at the end of the month, and there will be no surprises or hidden costs. We will always ensure when you sign up a contract you know exactly what services you will be receiving, and how much they cost.
Can you provide testimonials from existing clients?
Yes, visit our testimonials page to find out more about our current clients
If you have anymore questions contact us on 0208 514 8877 or fill in our quick form and someone will contact you withing 24 hours
