FAQ's

1. Can I improve the performance of my business?

The 21 st century has landed virtually all organisations in a situation where reliance on IT systems is crucial. Hence the reliability of those systems is paramount to ensuring smooth operations. Indeed, without constant access to email systems most modern businesses simply could not navigate the modern demands of a fast changing economic landscape. The reliability of any IT system is underpinned by the quality of the original installation. This is why we at Netstar are meticulous from the outset; we know taking that little extra time will pay for dividends for your performance at later stages, when your IT solution becomes critical to the way your organisation grows. Our goals are to ensure you are provided with a layout that can withstand adverse conditions, can be implemented with the greatest ease and operated by your staff with total confidence. Above all we are able to lend a reassuring hand, even if the totally unexpected occurs. These support services are provided by way of remote help, telephone support and on site help, so you can rest assured your IT needs are in capable hands.

2. How do I get the most output from the least IT costs?

The majority of small to medium size businesses do not require permanent IT staff, as the financial implications would be too great to bear. However companies of this size do require specialist IT input, this is where Netstar can step in by providing a cost effective solution. Purchasing expert knowledge in a measured capacity allows companies to remain lean, by only paying for IT support they need. This helps control and predict IT expenditure. An initial audit from Netstar will highlight areas for improvement and help ensure you can recoup your investment in efficiency savings and fuel further growth. No matter what your budget Netstar can derive from your initial spend a solution to improve the output of your company.

3. Can I work from home or in fact anywhere that isn’t in the office?

With Netstar’s help of course you can. Working practices have changed in recent years and clearly we can’t always be at our desks. If members of an organisation can work from home or in a mobile arena, whilst still having access to IT as if they were in the office, then competitiveness is only one of the many benefits. These benefits are derived on the ground by the ability to keep up to date with email, edit documents, create new ones, and naturally work on group efforts whilst surfing the internet if the need arises. Access to modern fast IT services in the home or even on the move isn’t the future, with Netstar it’s the present. We can implement a holistic approach so every piece of the technological puzzle fits, from security to servers, wifi to 3G, we can help you every step of the way so breaking free from your desk is child’s play.

4. I have several sites, I need them to work as if they were one, can it be done?

No doubt, we all know that regardless of our IT skills set, that having totally isolated systems at a variety of sites is going to lead to a break down of efficiency. Businesses always want the least waste and replication of efforts, and there is no faster way to run into problems than to have multiple sites acting as technological islands. This is why Netstar can implement systems that mean workers can collaborate on work with equal ease, be it from the computer near by or the site the furthest away. We can help you chose the most appropriate solution, be it a Wide Area Network or a Virtual Private network, in fact whatever your needs, you can rely on us for some truly joined up thinking. We can ensure multiple sites do not multiply your work load but help you tackle projects as one, so all your resources are effectively available anywhere and any time.

5. I have numerous operating systems and some are very old, can I make the transition to one system that is fit for the challenge of modern software?

It is incredibly rare for one to relish the task of making the complicated swap to a modern operating system environment from the tangled backdrop that is often the case in a multiple platform environment. Understandably it is a job that is frequently postponed for concern that the change can be so troublesome that it can damage the productivity of a business. Thankfully we at Netstar have experience of moving setups from old software environments to state of the art platforms, whilst appreciating the needs of living business that has to provide a service during the transition period. We can perform effective and safe changes for your business thanks to years of experience in this area, and through carefully planning and also an intimate understanding of the potential problems and large advantages that it can confer upon your company.

6. How can Netstar help protect me from online intruders and virus or worm attacks?

Security is now a well known issue for all organisations. It goes hand in hand with an IT setup in an inseperable fashion, and is therefore intrinsic to competent management of computer systems. The extent of lost productivity due to various attacks is immesurable and certainly immense. Implementing the post event solutions to these tragic incidents is often stressful and without the certainty that a business would desire. This is why at Netstar we are very keen on prevention as well as damage limitation planning for modern threats. Our detailed procedures for security measures allow us to ensure the best possible levels of safety for your company. We can competently install critical hardware and software to give you the peace of mind you deserve. Firewalls, virus protection and high level encryption are all at our disposal to reduce the threat level, and we can also ensure the speedy installation of software patches to amend any software issues as and when they come to light.

7. How do I ensure safe and sensible use of email and the internet in general in my company?

We can explain to members of your organisation about the most effective ways to handle email and their internet connections within the context of your organisation. All staff need an understanding of threats of viruses and worms, and also of the need for sensible use of online capable computers. You can ensure the workers within your organisation are able to follow good company practice by the installation of software which checks the contents of emails to prevent the proliferation of distasteful or libellous information. This results in several other benefits such as decreasing the traffic on your local network and eliminating the infamous problem of junk mail.

8. Can I rely on a back up solution for when things go wrong?

Ensuring an organisation has a reliable back up solution to ensure against emergencies such a total loss of all data or the theft of computer systems is fundamental to peace of mind. There are numerous companies that under estimate the quality of the solution they require and sadly it is only when the worst happens that the limits of the back up become sorely apparent. We at Netstar can help you find the best possible solution for your setup and help make peace of mind in emergencies the norm.

9. Can I make sure that my company has all the required licensing?

The illegal use of software is a common issue. Companies are obliged to posses the correct amount of licenses for software they have installed. Netstar can ensure this is another issue you do not need to concern yourself as we will always be able to keep you up to date on any licenses required and keep your company operating on the right side of the law.

10. How can I lower the expense associated with my IT setup?

The costs of IT in the most comprehensive analysis of any company is unlikely to be simply the cost of the hardware alone. In fact the cost of the initial setup is almost certainly going to represent a fraction of the total cost of associated IT costs. Once one includes the costs of IT personal and related issues such as teaching staff, the continual need to learn about the latest innovations, the time needed for maintanence and any associated downtime, it rapidly becomes clear that calling the specialists in the long term will be not only more cost effective but less stressful.

11. Can Netstar allow my IT infrastructure to expand in line with my needs?

Netstar is committed to allowing IT networks and hardware to expand in capability to ensure systems are in place to allow easy setting up of replacement or additional IT kit. It is highly likely during our audit process that we will have in place a setup that is able to already have enough capacity for growth, hence we can ensure your systems are not under constant strain, and with our guidance we can allow you to keep ahead of the present needs of your company. Future proofing is not a luxury, its simply thinking ahead to keep your productivity as high a level as possible.

12. I want to invest a large amount in an expensive IT setup, can I be offered any financial help?

We are always willing to help in any way possible. We want your business to be able to harness all the advantages of the latest technology hence we can help you with those high initial costs. We offer finance packages and leasing options to allow you manage your financial position more effectively with respect to IT costs, so there is no reason for your IT solution ever to be the rate limiting factor when it comes to productivity.

13. How do I know exactly what level of service to expect from my IT support?

This is handled in a clear manner right from the start. All our customers have a Service level agreement. This is ensures there is a total understanding with respect to what level of service one can expect from us. This will include issues such as response times, for example if your server fails, we can guarantee to respond to the problem within four hours.

14. Why do I need to ask Netstar to look after my IT needs when I am a tiny company?

The computing needs of business does indeed vary in scope vastly from large setups across several sites to just a network of several terminals. However regardless of size there is always the same fundamental theme underpinning the systems in place, which is the need for skilled professionals to set up and provide advice or support for the on going needs of the IT layout. We at Netstar take pride in supporting the IT needs of even the smallest of IT setups, and every client is treated with the same high standards our company is proud to uphold.

15. If I am with Netstar will they take take control of my problems?

Yes, we offer a wide range of support services as we understand how crucial IT systems are to your company. Our expertise will ensure your down time is minimised or eliminated as it’s our job to formulate and apply solutions on your behalf, in a rapid and effective manner. We treat every issue that arises as if it were our own as it is our personal service and the extra level of attention that sets Netstar apart from other network support providers

If you have any futher questions about Netstar or the services we provide call us FREE on 0800 0935 179.

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