'I.T.
SUPPORT FROM PEOPLE WHO GET ON WITH IT' |
Whether your business relies on a single personal
computer or a fully commissioned network, Netstar can provide
you with the expert support and attention that your company
deserves.
When your I.T. system is down the productivity
of your company is reduced leaving you at a disadvantage.
Netstar help ensure that your I.T. system is continuously
running so your company is operating at maximum efficiency.
All of our support contracts include remote, telephone and on-site support
as standard.
TELEPHONE SUPPORT
Our Telephone support is offered at a fixed cost, which provides your
team with help whenever and wherever they need it. Let Netstar worry
about your I.T. problems so that you and your staff can concentrate on
their jobs.
The support we offer is always comprehensible enabling us to solve your
computer problems instantly and easily.
Netstar's staff are always ready to take your calls and emails. They
will advise you in an efficient but comprehensible manner. We are a friendly
team who understand how frustrating systems can be if they are causing
you a problem and we are always patient and sympathetic to our clients.
Your problem is our problem and we will
do what ever it takes to make sure your problem's fixed.
You only have to relax while we deal with any other suppliers,
manufacturers or service providers.
Over
a whopping 92% of all our support incidents
are resolved by telephone and remote support. |
REMOTE SUPPORT
By fitting a small piece of software into
your system staff at Netstar are able to share your screen
with you. This means from our computers in our office we
can see exactly what is on your monitor and control your
computer. This amazing piece of software means we have
control of your screen and can fix your problem immediately.
All you have do to is concentrate on other work while we
solve your problem.
Our
internet based remote control software only
takes 10 seconds to install and get up and
running. |
To experience a five minute remote session demonstration,
please contact us on 020 8911 0161 or click
here
ONSITE RESPONSE
When all else fails Netstar will make sure that a qualified engineer
is at your premises as promptly as you need them. We understand that
when things go wrong your productivity is reduced and we will respond
to your demands urgently and efficiently.
Use our onsite response for support issues; network administration, minor
projects, installation and configuration.
Our onsite engineers are of course highly qualified and extremely experienced
in trouble shooting. Working with Netstar means they will also be fully
informed about your network and have access to all the necessary information,
meaning you have the best engineer for your system.
RESPECT FOR YOUR BUSINESS.
When at your place of work our staff are always courteous and well informed.
All of Netstar's employees respect your business needs, ensuring you're
fully satisfied is always our priority.
REMOTE MONITORING
If you regard your server as critical to your business then you need
remote monitoring. Remote monitoring until recently is a luxury only
the largest corporations had access to. Now Netstar is able to bring
remote monitoring to small and medium sized businesses.
By remote monitoring your critical devices and software is linked to
our network operations centre. A predictive analysis tool sends performance
data to us constantly, so that as soon as there is a problem we are alerted
immediately so that we can respond immediately.
Remote monitoring is now FREE on contracts
of 60 Hours and more.
SCHEDULED VISITS:
Because prevention is better then cure.
Although we now have the technology to look after your system from our
office, there are still vital maintenance tasks that should be carried
out regularly. By sending an engineer to your location on a regular basis
we can make sure your system is running perfectly, to prevent you from
having to spend money on an expensive call out. How often Netstar visit
your company is up to you.
LAN AUDIT
Are you happy that your system is meeting your business needs
adequately? If the answer's 'Yes' ask yourself if you're certain
of all the facts. At Netstar we offer an initial LAN audit.
This comprehensive audit is the perfect way to gather all
the information required to enable us to offer you the best
recommendations and options for the future of your I.T. systems.
The audit gives Netstar the opportunity to fully familiarise
ourselves with your I.T. systems so we can identify exactly
the areas that need improving.
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